Privacy Policy

1. Introduction

Alpha Gorilla Trading (“Alpha Gorilla”, “we”, “us”, or “our”) is a trading education and technology brand operated by POLARIZ TECHNOLOGY, a sole proprietorship registered in Malaysia.

We respect the privacy of our customers, website visitors, subscribers, partners, and individuals who communicate with us. This Privacy Policy explains how we collect, use, store, disclose, retain, and protect personal data through our website, registration forms, WhatsApp communications, customer support services, and other business activities.

Our website is https://www.alphagorillatrading.com.

We aim to handle personal data in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (PDPA), as amended.

2. Personal Data We Collect

Depending on your interactions with us, we may collect:

• Full name.
• Telephone and WhatsApp number.
• Email address.
• Product or service interests.
• Registration and subscription details.
• Customer support enquiries and communication history.
• WhatsApp messages and information voluntarily provided by customers.
• Payment status, transaction identifiers, invoices, and subscription records.
• Customer preferences and marketing consent.
• Technical information, such as IP addresses, browser information, and website activity, where collected.

3. Purposes of Processing Personal Data

We may use personal data to:

1. Respond to customer enquiries and support requests.
2. Register customers for Alpha Gorilla products and services.
3. Manage indicator subscriptions and access permissions.
4. Provide online education, training, and related services.
5. Process and verify payments.
6. Maintain customer records and subscription histories.
7. Send service notifications and important updates.
8. Send marketing communications where legally permitted.
9. Operate customer service automation.
10. Improve our services and protect our systems against misuse.
11. Fulfil applicable legal and regulatory obligations.

Where consent is required, we will obtain it before processing personal data for the relevant purpose.

4. WhatsApp Business Communications

Alpha Gorilla Trading uses the official Meta WhatsApp Business Platform (Cloud API) to communicate with customers. When customers contact us through WhatsApp, we may process their phone numbers, message content, message timestamps, and relevant customer service information.

WhatsApp communications may be connected to our customer management and automation systems to help us respond to enquiries and maintain customer support records.

Meta's own privacy terms and platform policies may also apply to WhatsApp communications.

5. Customer Database and Workflow Automation

We use Google Sheets and n8n Cloud as part of our customer registration and workflow automation infrastructure. Customer information may be transferred between these systems for legitimate business purposes, including:

• Recording customer registrations.
• Updating lead and customer status.
• Managing product enquiries.
• Tracking customer communication preferences.
• Supporting customer service operations.
• Automating permitted administrative tasks.

Access to these systems is intended to be restricted to authorized personnel.

6. Artificial Intelligence and Automated Customer Support

Alpha Gorilla Trading is developing AI-assisted customer support capabilities. The AI technology provider has not yet been finalized.

If AI-assisted support is introduced, we may process relevant customer messages through an AI service provider to generate responses, identify customer enquiries, or assist human support representatives. Before deploying such processing, we will assess the provider's data handling practices and update this Privacy Policy where necessary.

Customers will be informed when they are interacting with automated assistance, and human support may be requested when available.

AI-generated responses must not be treated as personalized financial or investment advice.

7. Payment Processing

Payments for Alpha Gorilla Trading products and subscriptions may be processed through third-party payment gateways or card payment service providers. Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

Alpha Gorilla Trading may receive transaction references, payment confirmation, billing details, and other information necessary to administer purchases.

We do not require customers to provide complete payment card numbers or card security codes through WhatsApp.

8. Marketing and Promotional Communications

We may send customers information about:

• Trading education and online classes.
• Indicator products and subscription updates.
• New tools and technology releases.
• Promotions, events, and relevant business announcements.

Marketing communications will be sent in accordance with applicable consent requirements and messaging platform policies.

Customers may request to stop promotional WhatsApp messages by replying STOP or contacting us through our official channels. Essential transactional and service communications may continue where necessary and legally permitted.

9. Disclosure to Service Providers

We may disclose relevant personal data to service providers supporting our business, including:

• Meta, for WhatsApp Business communications.
• Google, for customer data storage through Google Sheets.
• n8n, for workflow automation.